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Royal Family Rewards
Arrival
Departure

Advantages of the card

Get the following benefits and exclusive discounts from your first booking:

  • Discounts on your next bookings: a 2% of the amount paid for your booking online will be deducted in Euros from your next reservation.
  • Early check-in: start your holiday from to the very first moment and without delay. Your apartment ready at the time of your arrival (subject to availability).
  • Late check-out: enjoy for longer and stay in your apartment until later (till max. 5 pm, subject to availability and except special conditions).
  • Upgrade: Enjoy a superior apartment without paying a single euro more (subject to availability).
  • Free cancellation fees
  • Discount and special offers from our partners: learn more about the benefits by clicking on each company on the left column list.
  • Exclusive information: be always the first to hear about our promotions and special offers.
  • Pillow Menu: Free service for the Royal Family Rewards cardholder

Member companies

Royal Family Rewards programme - Terms and Conditions

1. Royal Family Rewards (herafter “the programme”) is a loyalty programme owned and operated by Promoturist S.A. (Royal Son Bou Family Club), with registered address at Playa de Son Bou s/n, CP 07730, Alaior (Menorca) and CIF number A-07256100. The status of the cardholder is subject to the following Terms and Conditions. Cardholders agree to comply with these new Terms and Conditions when they fill in and sign the registration form, join and register via the website.

2. Cardholders

Cardholders must be individuals over 18 years of age (hereafter “the cardholder”). The ownership will be only possible for one person inside a family unit.

The sale, exchange or transfer of the card or a benefit of the programme is entirely prohibited.

3. Programme objective

The programme aims to reward direct guests who book their stay at the website www.royalsonbou.com with the following advantages and benefits:

The Royal Family Rewards cardholders, will receive their definitive card at the Reception of Royal Son Bou Family Club during check-in process.

4. Earning euros per booking

To earn and use euros the Royal Family Rewards programme must have the explicit consent of the cardholder, either via a correctly completed registration form or through online registration.

Euros will not be earned for stays prior to the registration date in the Royal Family Rewards programme.

The card must be always presented at the hotel reception to get the benefits of the status as part of the Royal Family Rewardsprogramme.

The benefits of the programme are not compatible with other loyalty programmes, unless Promoturist S.A. determines otherwise.

A 2% of the amount paid for your booking online will be deducted in euros from your next reservation made through www.royalsonbou.com.

This 2% is not cumulative by several bookings, the cardholder must redeem the corresponding amount in the following booking online at www.royalsonbou.com, that will generate again a 2% discount from the final amount of the reservation.

Euros cannot be accumulated on extras that are purchased after making the booking or booked directly at the hotel and they must always be paid by the cardholder. The accumulated 2% in the payment of the reservation online cannot be used in any case to pay these extras.

5. Euros can only be earned in the account of the cardholder who stays at the hotel, regardless of whoever pays the bill, whether that is the cardholder themselves or any of their companions.

Euros can only be earned on a maximum of two apartments during the same stay, only when the first apartment is occupied by the cardholder and the second apartment by close relatives.

6. Euros will not be earned in the following cases:

7. Disclaimer

Promoturist S.A. and the Royal Family Rewards programme assume no liability in relation to products and services sold or provided by third parties.

Promoturist S.A. reserves the right to correct any error without notice, whether printing errors, prices, percentages, descriptions, etc. in relation to the programme.

The updated Terms and Conditions and all promotions, etc. related to the programme can be seen at any time at www.royalsonbou.com.

8. Claims

If the cardholder does not agree with the euros assigned after a reservation online, they may make a claim by sending an email to info@royalsonbou.com or by calling the phone number +34.971.372.358 indicating the booking reference number.

Claims must be made within six months from the check-in date or the end of the service. After this period no claims regarding non assigned euros will be accepted, and the cardholder expressly waives any rights to do so.

9. If the cardholder wishes to cut short the stay, they will lose the proportionate share of euros for the remaining nights. If the cardholder wishes to stay longer, the 2% will be recalculated considering the extra nights.

10. Royal Family Rewards card expiry

The Royal Family Rewards card is valid for 5 years from the date appearing on the online registration form or the application form duly signed by the holder.

Once the Royal Family Rewards card expires, the user must complete the registration online on the website www.royalsonbou.com.

11. Cancelling membership

A cardholder may cancel Royal Family Rewards membership at any time by notice in writing to info@royalsonbou.com. Voluntary cancellation implies the loss of all of the accumulated cardholder’s euros and benefits as soon as the card becomes inactive.

12. Particular conditions

13. Protection of personal data

By virtue of the Spanish act Ley Orgánica 15/1999, of 13th of December, about Personal Data Protection (LOPD), we inform you that any personal data supplied through the web site www.royalsonbou.com will be dealt with confidentially and will be stored in a computerised miscellaneous file owned by Promoturist, S.A. (A-07256100), registered in the Menorcan Chamber of Commerce, in volume 106, page 134, IM-4820, registration 2 and with address at Urbanización Son Bou, Playa de Son Bou, Alaior, Minorca, which has been duly registered at the Spanish Agency of Data Protection (www.agenciaprotecciondatos.org).

Your personal data will be used as detailed on the pages of the electronic personal data collection form. Likewise, they can be kept to reply to your application and to send (via ordinary or electronic channels) information related to our activity that can be of your interest, until you instruct us to the contrary. Furthermore, we inform you that you can use your rights of access, correction, cancellation and opposition by virtue of the LOPD, by forwarding a registered letter or similar that certifies its reception, together with a copy of your identification card, to the following address: Promoturist S.A., Urbanización Son Bou, Playa de Son Bou, Alaior, Minorca. Should obligatory data requested on any electronic registration form not be included, Promoturist S.A. may not be able to accept your application. Promoturist S.A. informs its user that it does not use cookies on its web site.

The User guarantees the Personal Data supplied to Promoturist S.A. to be true and that he will be responsible to notify any alteration regarding them. The User will be solely responsible for any damage, directly or indirectly, that may be caused to Promoturist S.A. or to any third party due to the filling in of the form with false, inaccurate, incomplete or non-updated date. The User shall not include third party’s personal data without their previous consent as established in the privacy policy herein, he being the sole responsible of its introduction. Certain services rendered by Promoturist S.A. can contain particular conditions with specific provisions regarding personal date protection; therefore, the particular conditions in each case will apply.

Promoturist S.A. has adopted the necessary measures to avoid the alteration, loss, treatment or non authorized access of personal data, always depending on the technology condition, the nature of stored data and the risks to which they are exposed, either coming from human action or the physical environment; however, the User must be aware that security measures on the internet are not impregnable.

14. Programme changes

Promoturist S.A. reserves the right to cancel, change or modify in full or in part the programme conditions or partners agreements at any time, informing cardholders as quickly as possible through its newsletter, allowing cardholders to make any claims with regard to the changes.

If the programme itself is cancelled, all the cardholders’ accumulated euros will be cancelled automatically, without any right to compensation for any cardholders.

By virtue of the Spanish act Ley Orgánica 15/1999, of 13th of December, about Personal Data Protection (LOPD), we inform you that any personal data supplied through the web site www.royalsonbou.com will be dealt with confidentially and will be stored in a computerised file owned by Promoturist, S.A. (A-07256100), registered in the Menorcan Chamber of Commerce, in volume 106, page 134, IM-4820, registration 2 and with address at Urbanización Son Bou, Playa de Son Bou, Alaior, Minorca, which has been duly registered at the Spanish Agency of Data Protection (www.agenciaprotecciondatos.org)

Your personal data will be used as detailed on the pages of the electronic personal data collection form. Likewise, they can be kept to reply to your application and to send (via ordinary or electronic channels) information related to our activity that can be of your interest, until you instruct us to the contrary. Furthermore, we inform you that you can use your rights of access, correction, cancellation and opposition by virtue of the LOPD, by forwarding a registered letter or similar that certifies its reception, together with a copy of your identification card, to the following address: Promoturist S.A., Urbanización Son Bou, Playa de Son Bou, Alaior, Minorca. Should obligatory data requested on any electronic registration form not be included, Promoturist S.A. may not be able to accept your application. Promoturist S.A. informs its user that it does not use cookies on its web site.

The User guarantees the Personal Data supplied to Promoturist S.A. to be true and that he will be responsible to notify any alteration regarding them. The User will be solely responsible for any damage, directly or indirectly, that may be caused to Promoturist S.A. or to any third party due to the filling in of the form with false, inaccurate, incomplete or non-updated date. The User shall not include third party’s personal data without their previous consent as established in the privacy policy herein, he being the sole responsible of its introduction. Certain services rendered by Promoturist S.A. can contain particular conditions with specific provisions regarding personal date protection; therefore, the particular conditions in each case will apply.

Children and minors under 16 years old are warned that they must have permission from their parents or guardians to supply any personal date on the web site of Promoturist S.A. and/or Club Kikoland.

Promoturist S.A. has adopted the necessary measures to avoid the alteration, loss, treatment or non authorized access of personal data, always depending on the technology condition, the nature of stored data and the risks to which they are exposed, either coming from human action or the physical environment; however, the User must be aware that security measures on the internet are not impregnable.

We inform you that the personal data included in the curriculum you sent us, will be conveniently stored in agreement by Promoturist S.A (HOTEL ROYAL SON BOU) in Playa de Son Bou, Alaior, Minorca.

In compliance with the provisions of the Law 15/1999 the protection of personal data, on the 13th of December, we inform you that once your information has been handed in by you, you give us the authority to collect, storage, process and use your personal data as well as other data’s supplied used by company, with the process when sectioning staff and other that is suitable for the provision of the management services and others causes for in the future.

By reading this document you are authorizing us, unless we receive instructed by you, written the opposite in your document, which in this case, the use of such data for the purposes outlined above. Your consent may be revoked by you at any time.

We also inform you that your résumé will be kept for a period when received until being destroyed at the end of the term. If you are still interested in being part of our future selection, we invite you to submit your résumé again.

Interested parties may exercise their rights of access, rectification, cancellation and opposition with the official supporting documentation to Promoturist S.A (HOTEL ROYAL SON BOU) in Playa de Son Bou, Alaior, Minorca.

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Enter your e-mail so we can send you your password by email:

We have sent information to the recovery email address provided.to regain access to your account.

If you do not receive our email to regain access to your account, check the junk mail (spam) folder.