We have decided to reopen our hotel on the 10th of June
In the end, we have decided to reopen our hotel on the 10th of June, so you can enjoy a well-deserved vacation.
Last year the whole team worked very hard to be able to open with the maximum security guarantees. Given the feedback you gave us, I think we got it.
We were only open 68 days. A short period, in which we gave our best so that you could disconnect from the nightmare in which we were living.
We all thought then, that 2021 would be a year of recovery and personally, I thought so until in January I realised that the vaccination was not going as it should. This has caused us to delay the opening of the hotel for more than a month. But we couldn't wait any longer.
Among our values as a company is the commitment to our team, to the Family People, and many of them, have droved us with their courage to open the hotel as soon as possible. We also think about the well-being of the community to which we belong and due to responsibility we had to take a step forward to start moving the economy.
In addition, in 2019 we created the Family Scholarship and despite everything we kept it in 2020 and we have already started it for this 2021, as we consider, that the protection of children should be a common project, since without children there is no future.
Security restrictions and protocols have changed over the last few months. Some are more restrictive, others the same and others less, therefore, you will find differences compared to 2020. For example, the buffet may once again be a buffet and it will not be necessary to be attended. On the other hand, the safety distances are maintained and this means that we have to take shifts to access the restaurants, as we did the previous year. In any case, we invite you to consult the measures we have taken at this link.
The first change we´ve already made in March 2020 was to adapt our cancellation policy. We have relaxed and maintained our cancellation policy by extending the free cancellation up to 24 hours.
For this reason, in 2021 we have set 3 main objectives:
- Your security, so that you can disconnect without having to think about protocols, distances…
- The safety of our team, the Family People
- Focus as much as possible on your needs, so that you spend another year, an unforgettable vacation with your family.
We hope, as always, to be able to meet your expectations for such an uncertain summer and I hope to see you in Menorca very soon.