You will receive your products within a maximum of 3 days in Spain and 5 days in the rest of Europe.
It is considered that delivery has taken place from the moment in which the carrier reports that the customer has received the order by the control system of the carrier.
You can return or exchange a product if you receive a defective or wrong item. We will replace it for other without charge, provided that you notify us within 24 hours after receipt of order by mailing email@example.com. Once we receive your claim we will contact you to explain the process of product replacement.
But if you are dissatisfied with any of the products you have purchased from our online shop, you can return it and obtain the price refund of the returned product, contacting us within 14 days after our product delivery.
In order to exercise the option to return a product that you are not satisfied, you must send an email to firstname.lastname@example.org to arrange the refund, indicating the reason for your decision.
It is an indispensable condition for the refund of the amount paid that the products are returned in perfect condition with all accessories.
Packages which do not provide any information to identify the sender cannot be returned (order number, name, address, etc.).
The items will be sent to:
Royal Son Bou Family Club
Playa Son Bou s/n
07730 - Alaior (Menorca)
The costs and risks associated with returning the product will be charged to the buyer, who must return the COD package by regular mail, securely and with the necessary guarantees that the returned products arrive in perfect condition.
The return of products will result in a refund equal to the purchase price thereof, not including shipping costs. The product return costs are borne by the buyer.
Reimbursement will be made through bank transfer. Payments made through PayPal will be returned by bank transfer excluding PayPal processing fees 3,40% + 0,35€ of the value of the sum of the product.
The return shall be effective upon receipt and review of the product. In the case of detecting an abnormality in the product, you will be notified by mail of the failure recorded and we will search for a solution.
If the product is opened, it is essential that both the packaging and content, and the accessories are intact. However if the packaging is worn, handled or looks worn, or the product or its accessories are damaged, we cannot access your refund request. If you want to claim or make a complaint, please write to the following address: email@example.com.
Shipping costs depend on the country to which the order is requested. The shipping cost is automatically calculated and displayed during the order handling process.
Prices are at all times visible during the purchase process. All prices include VAT.
There are two possibilities to pay the products purchased at the online shop of the Royal Son Bou Family Club:
By virtue of the Spanish act Ley Orgánica 15/1999, of 13th of December, about Personal Data Protection (LOPD), we inform you that any personal data supplied through the web site www.royalsonbou.com will be dealt with confidentially and will be stored in a computerised file owned by Promoturist, S.A. (A-07256100), registered in the Menorcan Chamber of Commerce, in volume 106, page 134, IM-4820, registration 2 and with address at Urbanización Son Bou, Playa de Son Bou, Alaior, Minorca, which has been duly registered at the Spanish Agency of Data Protection (www.agenciaprotecciondatos.org)
Children and minors under 16 years old are warned that they must have permission from their parents or guardians to supply any personal date on the web site of Promoturist S.A. and/or Club Kikoland.
Promoturist S.A. has adopted the necessary measures to avoid the alteration, loss, treatment or non authorized access of personal data, always depending on the technology condition, the nature of stored data and the risks to which they are exposed, either coming from human action or the physical environment; however, the User must be aware that security measures on the internet are not impregnable.
In accordance with the Law 15/1999 of December 13th of the Personal Data Protection, we inform you that the personal data you provide us by sending a curriculum vitae, as well as those that may be generated as a result of the participation in selective processes, will be stored in a data processing system of PROMOTURIST SA, Urbanization Son Bou, Playa de Son Bou Alaior, Menorca, with the purpose of analyzing the professional profile in order to choose the correct participant in our processes of staff selection developed in the company for the vacant or newly created positions that originate periodically.
Sending a curriculum to the company is voluntary, so therefore the company considers that the person, who sends their data, expressly accepts the treatment of this data by the company for the purpose indicated. If you send the résumé of another person registering the data as the person who sends it, we understand that they do so because the person who has the résumé has requested this, and that the owner agrees and accepts all the conditions that are reflected in this document.
Likewise, in order to facilitate their participation in the selection processes of other companies collaborating with PROMOTURIST S.A, their personal data can be transferred to them. Such assignment is voluntary, and the company understands that such consent is granted tacitly at the time he/she sends its information, unless it indicates its disagreement by means of a written request addressed to it.
You may at any time oppose the data treatment as well as revoke the consent given and exercise the rights of access, rectification, cancellation and opposition, under the terms provided in the applicable regulations. In order to exercise these rights, you can address us personally or by sending a photocopy of their DNI to PROMOTURIST S.A, Son Bou Urbanization, Son Bou Alaior Beach, Menorca
Please, in order to keep the information updated, let us know if you want any changes made in the information on your curriculum vitae.
Finally, we inform you that after six months from the date of receipt , we proceed to delete the information that you sent us because it is considered that it is no longer valid for a selection process.
We have sent information to the recovery email address provided.to regain access to your account.
If you do not receive our email to regain access to your account, check the junk mail (spam) folder.