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Frequently asked questions from our customers

We answer the most frequent questions about the Hotel Royal Son Bou

What is the hotels cancellation policy if I book an apartment?

  • Up to 7 days before arrival: 100% refund of deposit.
  • Between 7 days and no-show: Loss of the pre-payment
  • Anticipated departure: 50% of the remaining days until booked departure.
  • The hotel will refund the deposit by transfer and will charge you 5,00€ as handling charge.

I would like that the apartment I have reserved it would be located in a specific location, is it possible?

We cannot confirm the requests received regarding the location of apartments, but we take them into account, we track them and as to the extent that our availability allows to, we do our best to satisfy them. You can send your requests to

At what time can we check in?

In case that the hotel is full and we have to clean an apartment that has been occupied until 12.00, it will be around 14.00 when you can check in.

Until what time can we stay in our apartment?

The check out must be carried out up to 12.00 noon.

We have a flight late in the afternoon, can we stay in our apartment beyond the 12.00?

For late departures we offer you our luggage room, the changing rooms with showers and towels on the ground floor as well as baby cots in the Babyclub so that our little guests can nap before the trip.

Does the hotel offer a late check-out service paying an extra supplement?

Yes, we offer this service. It costs 50.-€ always subject to availability and except special conditions (till max. 5 pm)

We are due to arrive late at the hotel, do we lose the dinner that day?

In case you arrive late and you are not on time for dinner in our restaurants, we will order a cold dinner, juices and water for your apartment.

The last day of our stay we have to leave very early in the morning and the restaurant wont be open, do we lose the breakfast that day?

In case you have to leave the hotel very early in the morning you can up to the Restaurant "Los Olivos" as usual. We will organize a small buffet so you can have breakfast and drink a coffee before departure.

Which credit cards are accepted at the hotel?

You can pay with Visa, Mastercard, Amex and Maestro.

What are the opening hours of the restaurants?

  • "Los Olivos":
    • Breakfast: 8:00 - 10:30
    • Lunch: 12:30 - 15:00
    • Dinner: 18:00 - 21:00 (low season) // 18:30 - 21:30 or 19:00 - 22:00 (high season)
  • "La Basílica":
    • Breakfast: 8:30 - 10:00
    • Dinner: 18:00 - 20:30 (low season) // 19:00 - 21:00 (high season)

I have booked with half board, is it possible to change dinner for lunch?

Half board consists always of breakfast and dinner and it is not possible to change one service for another. However, it is possible to change the dinner for the lunch twice a week (preliminary reservation at Reception).

Is there a specific menu for allergic people or celiacs?

We do not have a specific menu in these cases. The usual procedure is to introduce you the maitre and the cheff who will guide and suggest you the dishes than can be consumed without risks.

Are drinks included in the half board?

No, drinks are not included in the half board

What does the all inclusive include?

  • Breakfast: in Restaurant "Los Olivos" and in Restaurant "La Basílica"
  • Morning snack. Continental breakfast included.
  • Lunch:
    • Buffet.
    • Selection of drinks.
  • Teatime.
  • Dinner: in Restaurant "Los Olivos" and in Restaurant "La Basílica". Selection of drinks.
  • Drinks and ice-cream service
    • At the bar (10:00 - 23:00)
    • Soft drinks and alcoholic (national brands and selection of international brands)
    • A selection of certain types of ice cream
  • Fruit at the bar from 10:00am - 11:00pm.
  • In addition, during the activity hours at Kikoland there will be free soft drinks and ice-cream for all children (both the all-inclusive and the half-board children).
  • Thematic evenings in Restaurant "Los Olivos".

I booked with all inclusive, until what time can I make use of the all inclusive?

You can enjoy the all inclusive until you leave the hotel

Are the baby cots and high chairs free?

Yes, in case you need a baby cot or a high chair you do not have to pay any extra charge

Are the apartments cleaned daily?

Yes, we clean daily the apartments (except kitchen)

How many times is the linen changed? And the towels?

The chambermaids will change the linen once a week. The towels will be changed every two days.

What it is included in the kitchens equipment?

All kitchens have a kitchenette, a fridge, microwave kettle and basic houseware if you need to cook something.

What size do the beds have in the apartment?

The beds in parents bedroom are 2.00 x 0.90.

The beds of the sofa-bed and in the children's bedroom (A2 and A2-E) are 1.80 x 0.80.

The beds in parent bedroom are king-size and are 2.00 x 2.00.

What size do the baby cots have?

Our cots are all travel cots and they are 1.15 x 0.60 with a maximum weight allowed of 9.60-10.20 kgs.

Do we have to pay for the activities or services included in the animation program?

No, our activities are free and you do not have to pay any supplement in case you want to enjoy the services included in the animation program

Do the children leave the hotel during the activities?

Most activities are organized within Kikoland. However, there are also some activities that for obvious reasons are organized outside the hotel grounds, such as the excursion to Trogloland or riding a pony which children must attend with their parents.

What are the safety measures in Club Kikoland?

Club Kikoland is a closed ground and children cannot out alone. It is constantly monitored and supervised by our animation team so children can play and have fun safely. At the reception of Club Kikoland you can register your children. You will be asked to fill out a form where we collect the children personal details and a phone number so we can locate you if necessary.

The animation is also available in May or October?

Yes, our animation program starts with the beginning of the season and you can enjoy it until the closing day. Except of Teenyclub. It is available just in July and August.

What languages are spoken by the animators?

Our animation team will attend to your children in Spanish, German, English, Italian and Dutch.

From what age can my children use Club Kikoland?

We offer animation for children from 0 years in the Babyclub, where the little ones play supervised by qualified personnel.

Are there extra charges in the event that the hotel transfer me the deposit back?

Yes, if you cancel within the following periods you are entitled to a refund of all or part of your deposit:

  • 1 month prior to arrival: 100% of the pre-payment.
  • Between 1 month and 7 days prior to arrival: 50% of the pre-payment.
In these cases the hotel will refund the deposit by transfer and will charge you 5,00€ as handling charge.

Can I book the All inclusive option for one day?

No, you cannot book the all inclusive just for a day. The reservation must be for a minimum stay of three nights.

Is there parking at the hotel?

No, the hotel does not have parking. 50 meters from the main entrance, there is  a public car park  where you can park.

Is there a laundry service?

Yes. We have a laundry service (book at reception), which consist of washing + drying service. Deliver your laundry at the reception at corresponding time, and collect 3 hours later. We also have another laundry service, that includes washing, drying and ironing. The prices and bags to deliver your laundry are in the closet in your apartment.

Prices have changed since the last time

Our prices are constantly changing due to the changes of  terms of the published offers or base prices, finalised published offers and / or sale availability. Therefore we recommend you that if you find the price you are interested in, it is best to make your reservation straight away.  

Web photos

By virtue of the Spanish act Ley Orgánica 15/1999, of 13th of December, about Personal Data Protection (LOPD), we inform you that any personal data supplied through the web site will be dealt with confidentially and will be stored in a computerised file owned by Promoturist, S.A.U. (A-07256100), registered in the Menorcan Chamber of Commerce, in volume 106, page 134, IM-4820, registration 2 and with address at Urbanización Son Bou, Playa de Son Bou, Alaior, Minorca, which has been duly registered at the Spanish Agency of Data Protection (

Your personal data will be used as detailed on the pages of the electronic personal data collection form. Likewise, they can be kept to reply to your application and to send (via ordinary or electronic channels) information related to our activity that can be of your interest, until you instruct us to the contrary. Furthermore, we inform you that you can use your rights of access, correction, cancellation and opposition by virtue of the LOPD, by forwarding a registered letter or similar that certifies its reception, together with a copy of your identification card, to the following address: Promoturist S.A.U., Urbanización Son Bou, Playa de Son Bou, Alaior, Minorca. Should obligatory data requested on any electronic registration form not be included, Promoturist S.A.U. may not be able to accept your application. Promoturist S.A.U. informs its user that it does not use cookies on its web site.

The User guarantees the Personal Data supplied to Promoturist S.A.U. to be true and that he will be responsible to notify any alteration regarding them. The User will be solely responsible for any damage, directly or indirectly, that may be caused to Promoturist S.A.U. or to any third party due to the filling in of the form with false, inaccurate, incomplete or non-updated date. The User shall not include third party’s personal data without their previous consent as established in the privacy policy herein, he being the sole responsible of its introduction. Certain services rendered by Promoturist S.A.U. can contain particular conditions with specific provisions regarding personal date protection; therefore, the particular conditions in each case will apply.

Children and minors under 16 years old are warned that they must have permission from their parents or guardians to supply any personal date on the web site of Promoturist S.A.U. and/or Club Kikoland.

Promoturist S.A.U. has adopted the necessary measures to avoid the alteration, loss, treatment or non authorized access of personal data, always depending on the technology condition, the nature of stored data and the risks to which they are exposed, either coming from human action or the physical environment; however, the User must be aware that security measures on the internet are not impregnable.

In accordance with the Law 15/1999 of December 13th of the Personal Data Protection, we inform you that the personal data you provide us by sending a curriculum vitae, as well as those that may be generated as a result of the participation in selective processes, will be stored in a data processing system of PROMOTURIST S.A.U., Urbanization Son Bou, Playa de Son Bou Alaior, Menorca, with the purpose of analyzing the professional profile in order to choose the correct participant in our processes of staff selection developed in the company for the vacant or newly created positions that originate periodically.

Sending a curriculum to the company is voluntary, so therefore the company considers that the person, who sends their data, expressly accepts the treatment of this data by the company for the purpose indicated. If you send the résumé of another person registering the data as the person who sends it, we understand that they do so because the person who has the résumé has requested this, and that the owner agrees and accepts all the conditions that are reflected in this document.

Likewise, in order to facilitate their participation in the selection processes of other companies collaborating with PROMOTURIST S.A.U., their personal data can be transferred to them. Such assignment is voluntary, and the company understands that such consent is granted tacitly at the time he/she sends its information, unless it indicates its disagreement by means of a written request addressed to it.

You may at any time oppose the data treatment as well as revoke the consent given and exercise the rights of access, rectification, cancellation and opposition, under the terms provided in the applicable regulations. In order to exercise these rights, you can address us personally or by sending a photocopy of their DNI to PROMOTURIST S.A.U., Son Bou Urbanization, Son Bou Alaior Beach, Menorca

Please, in order to keep the information updated, let us know if you want any changes made in the information on your curriculum vitae.

Finally, we inform you that after six months from the date of receipt , we  proceed to delete the information that you sent us because it is considered that it is no longer valid for a selection process.

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